Retail Digital Transformation: What Senior Leaders Actually Do
A practical view of retail digital transformation leadership: operating model, systems, data, and change management—without hype.
Digital transformation in retail is not a single project—it’s a repeatable capability.
The four pillars that matter
- Operating model: who decides what, when, with which metrics.
- Data discipline: definitions, dashboards, and “one truth” for performance.
- Systems & workflows: POS/ERP/inventory/customer systems that match reality.
- Adoption: change management, training, and frontline feedback loops.
A better approach
Start with outcomes (margin, availability, speed, customer experience). Work backwards to workflows and systems required, then execute with clear governance.
Retail digital transformationOperating modelTechnology strategyChange management
Discuss this in your context
If you’re hiring for a modernization mandate (systems, analytics, AI adoption), I can share practical approaches and examples.