Managing Change in a Changing World

Much like the shift from scheduled TV programming to streaming, businesses today must adapt to new ways of operating. When I led operational improvements during my time with Walmart, the challenges were clear: how do you introduce new technology that changes how people work, and how do you bring them along on that journey?

During the transition to automating data analysis and reporting, I saw firsthand that it’s not just about implementing a new system—it’s about making sure people understand why the change is happening. Just as streaming services require viewers to rethink how they consume content, automating processes requires teams to rethink how they approach their roles. This is where effective communication and a clear vision for change become essential.

Fostering a Culture of Adaptation

To bring new tools to the forefront, I prioritized involving key stakeholders early in the process. This approach ensured that team members not only understood the benefits of automation but felt a sense of ownership in the change. The real shift wasn’t just in introducing Power BI or automated databases—it was in creating an environment where people felt comfortable embracing new ways of working. Much like how we learned to embrace on-demand TV, adapting to a new pace and rhythm of work is easier when people understand the broader vision.

Building this culture of adaptation is essential for any leader introducing new technology. It requires balancing strategic vision with empathy—listening to concerns, providing training, and celebrating the small wins that signal progress. When people see that the changes aren’t just about reducing labor costs, but about giving them the tools to focus on more meaningful work, they are more likely to embrace the transition.

Turning Technology into a Strategic Advantage

Managing change isn’t about forcing new systems onto an organization; it’s about transforming the way people work so that they can achieve better outcomes. For our team, the result of these efforts was a 30% reduction in labor costs and improved reporting speed, but more importantly, it created a culture that was ready to adapt to future challenges. This kind of strategic foresight is crucial, especially when navigating unpredictable disruptions like the one we faced during COVID-19.

By guiding my team through the transition to new tools, I learned that the key to successful change management lies in bridging the gap between strategy and implementation. It’s not unlike how we’ve all adapted to the on-demand world—once the benefits are clear, the change becomes less daunting, and the new way of doing things becomes the new normal.

Conclusion: Building Resilience Through Change Management

Whether we’re talking about how we watch TV or how we manage supply chains, change is constant. For executives, the challenge isn’t just implementing new technology; it’s about making sure that change is embraced, not resisted. By creating a clear vision, fostering a culture of adaptation, and guiding people through the process, leaders can turn technological changes into opportunities for long-term success.